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CURRENT OPENINGS

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JOB PROFILE

  • Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • TL/AM level feedback for quality and product
  • Escalation to supervisor.
  • Able to project client escalation and control proactively
  • Able to communicate to client for hep required and escalations
  • Data base management
  • Dialler strategy.
  • Measure and ensure client KPI
  • Coordinate with support functions for team approach
  • Billing as per approved count
  • Reviews with client and internal management
  • Able to give the process improvement suggestions
  • Ensuing billing and collections on the time.
  • Coordinate with internal functions for support required.

QUALIFICATION
Graduate or Post Graduate

EXPERIENCE
10-12 Years in customer services/Sales / BPO/KPO Should have handled minimum 150+ FTEs

LOCATION
Navi Mumbai
JOB PROFILE

  • Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • TL/AM level feedback for quality and product
  • Escalation to supervisor.
  • Able to project client escalation and control proactively
  • Able to communicate to client for hep required and escalations
  • Data base management
  • Dialler strategy.
  • Measure and ensure client KPI
  • Coordinate with support functions for team approach
  • Billing as per approved count
  • Reviews with client and internal management
  • Able to give the process improvement suggestions
  • Ensuing billing and collections on the time.
  • Coordinate with internal functions for support required.

QUALIFICATION
Graduate or Post Graduate

EXPERIENCE
10-12 Years in customer services/Sales / BPO/KPO Should have handled minimum 150+ FTEs

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling - Training and Quality Team
  • Meeting the KPI’s of T & Q
  • Preparing & presenting reviews for client and management

QUALIFICATION
Graduate/ Masters

EXPERIENCE
5yrs. To 10 yrs.

LOCATION
Gurgaon
JOB PROFILE

  • Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • TL/AM level feedback for quality and product
  • Escalation to supervisor.
  • Able to project client escalation and control proactively
  • Able to communicate to client for hep required and escalations
  • Data base management
  • Dialler strategy.
  • Measure and ensure client KPI
  • Coordinate with support functions for team approach
  • Billing as per approved count
  • Reviews with client and internal management
  • Able to give the process improvement suggestions

QUALIFICATION
Graduate in any stream

EXPERIENCE
8-10 Years in customer services/Sales / BPO/KPO Have managed 500-1000 FTE site for inbound processes and outbound processes

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Roster setting
  • Controlling attrition
  • Shrinkage controlling
  • Performance Management

QUALIFICATION
Graduate in any stream 12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
1 to 6 years of experience in customer services/Sales / BPO/KPO Have managed 15-20 FTE for Voice Process

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Bangalore
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Gurgaon
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Indore