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  • Develop instructional material for sales trainees.
  • Develop communication skills in sales and marketing people.
  • Assist and coordinate with marketing and sales departments.
  • Ensure that the training is conducted within the budgetary limits.
  • Plan, schedule and provide training for sales personnel.
  • Teach and instruct marketing trends and methods to sales personnel.
  • Provide training in customer relationships.
  • Provide training and drive sales personnel in achieving hundred percent outcomes.
  • Ensure compliance of corporate policies, standards and procedures.
  • Conducting skills gap analyses to identify areas of improvement
  • Designing training curricula within time and budget constraints
  • Producing physical and digital educational material (e.g. videos and case studies)
  • Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.
  • For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.
  • Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.
  • Conduct skills gap analyses to identify areas of improvement
  • Design training curricula within time and budget constraints
  • Produce physical and digital educational material (e.g. videos and case studies)
  • Onboard new salespeople
  • Coordinate individual and team performance review sessions to discuss strengths and weaknesses
  • Monitor sales objectives and results
  • Collect feedback from trainees and managers about training courses
  • Report on impact of training programs (e.g. sales achieved)
  • Liaise with external trainers or industry professionals and organize seminars
  • Maintain updated records of training material, curricula and costs


ELIGIBILITY CRITERIA
  • Proven work experience as a Sales Trainer or similar role
  • Experience in a sales position is a plus
  • Ability to manage the full training cycle, including in-person activities and web-based learning
  • Hands-on experience with e-learning platforms
  • Excellent organizational skills
  • Solid communication and presentation abilities
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus Contact Person – Interested candidates please share your resume on karthick.sha@1point1.in

    • LOCATION
    Bangalore
    JOB PROFILE

    • Working as a Team leader in outbound Collection for at least one year.
    • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
    • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
    • Enforce adherence to security and data protection within organization.
    • Facilitate and implement process improvement ideas to improve efficiency.
    • Proactively identify problems and presenting solution
    • Maintain good rapport with the team and ensure people bonding.
    • Proper handholding of new CREs to ensure retention
    • Listen to CRE calls, share coach team and feedback on performance.
    • Handle customer escalations
    • Ensure that employees adhere to rostered shift thus resulting in low shrinkage
    • Ensure CREs complete their net Login hours and other KPIs.
    • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
    • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
    • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
    • Ensure adherence to committed quality, accuracy & turnaround of the processes
    • Industry and domain knowledge
    • Customer centricity
    • Basic MS Excel, Word and Outlook
    • Written and spoken communication
    • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
    • Able to take quick and rational decision with knowledge of likely impact for basic issues.


    ELIGIBILITY CRITERIA
  • Should have minimum 1 year experience in team Lead/Acting team leader.
  • Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background.
  • Contact Details - Interested candidates please forward your CV at g.karthick@1point1.in
  • Language Skills - English, South languages

    • LOCATION
    Bangalore
    JOB PROFILE

    • Experience in Team Leader -voice process (Inbound- Customer Support) or at least one year.
    • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
    • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
    • Enforce adherence to security and data protection within organization.
    • Facilitate and implement process improvement ideas to improve efficiency.
    • Proactively identify problems and presenting solution
    • Maintain good rapport with the team and ensure people bonding.
    • Proper handholding of new CREs to ensure retention
    • Listen to CRE calls, share coach team and feedback on performance.
    • Handle customer escalations
    • Ensure that employees adhere to roster shift thus resulting in low shrinkage
    • Ensure CREs complete their net Login hours and other KPIs.
    • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
    • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
    • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
    • Ensure adherence to committed quality, accuracy & turnaround of the processes
    • Industry and domain knowledge
    • Customer centricity
    • Basic MS Excel, Word and Outlook
    • Written and spoken communication
    • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
    • Able to take quick and rational decision with knowledge of likely impact for basic issues.


    ELIGIBILITY CRITERIA
  • Should have minimum 1 year experience in team Lead/Acting team leader.
  • Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele collection Background
  • Language Skills – English, Odiya, Telugu, Tamil, Hindi & Kannada
  • Contact Details - Interested candidates please forward your CV at g.karthick@1point1.in

    • LOCATION
    Bangalore
    JOB PROFILE

    • Should be having good Experience of Team Handling/ Rostering
    • Should be from Inbound Process
    • Must be a Graduate or equivalent
    • Fluent in Hindi and English
    • Able to communicate confidently and politely, with good speaking skills
    • Must have knowledge about CRM
    • Must have knowledge on Dialer solution/ Dialer Strategy
    • Should have fair of incident management
    • Should have handled ticket count in current profiles.


    ELIGIBILITY CRITERIA
  • Experience of at least 3 years in a Call Centre providing IT Support
  • Prior experience of managing operations of entire shift, managing shift- rosters and assigning responsibilities.
  • Effective problem-solving and decision making skills. Contact Person - Interested candidates please forward your CV at kanika.parashar@1point1.in

    • LOCATION
    Gurgaon
    JOB PROFILE

    • Develop instructional material for sales trainees.
    • Develop communication skills in sales and marketing people.
    • Assist and coordinate with marketing and sales departments.
    • Ensure that the training is conducted within the budgetary limits.
    • Plan, schedule and provide training for sales personnel.
    • Teach and instruct marketing trends and methods to sales personnel.
    • Provide training in customer relationships.
    • Provide training and drive sales personnel in achieving hundred percent outcomes.
    • Ensure compliance of corporate policies, standards and procedures.
    • Conducting skills gap analyses to identify areas of improvement
    • Designing training curricula within time and budget constraints
    • Producing physical and digital educational material (e.g. videos and case studies)
    • Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.
    • For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.
    • Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.
    • Conduct skills gap analyses to identify areas of improvement
    • Design training curricula within time and budget constraints
    • Produce physical and digital educational material (e.g. videos and case studies)
    • Onboard new salespeople
    • Coordinate individual and team performance review sessions to discuss strengths and weaknesses
    • Monitor sales objectives and results
    • Collect feedback from trainees and managers about training courses
    • Report on impact of training programs (e.g. sales achieved)
    • Liaise with external trainers or industry professionals and organize seminars
    • Maintain updated records of training material, curricula and costs


    ELIGIBILITY CRITERIA
  • Ability to work with and analyses large sets of data and Knowledge of SQL and Microsoft Office Suite Advance knowledge of
  • Microsoft Excel
  • Ability to multitask in a fast paced and dynamic environment.
  • Minimum 1 years’ experience in Genesys environment and working in a multi-channel Contact Centre.
  • Contact person - Interested candidates please forward your CV at kanika.parashar@1point1.in

    • LOCATION
    Bangalore/Chennai/Mumbai
    JOB PROFILE

    • Transaction Quality to meet Customer Experience
    • Conduct regular Audits check on team and daily governance
    • Manage Team and allocate responsibilities
    • Responsible to manage RCA/Escalation
    • Design Calendar for Calibration/Tape Review Must have done analysis on quality parameters.
    • Grooming of QA(team members)
    • Preparing data for MBR, QBR, reviews etc
    • Client management. keen understanding on Process Improvement Six Sigma Green Belt Preferred.


    ELIGIBILITY CRITERIA
  • Qualification – HSC
  • Interpersonal Skills, Good Communication
  • Knowledge and understanding of NPS, Csat, fatal, variance etc
  • Contact Details-Interested candidates can mail their resumes on Arti.awasthi@1point1.in

    • LOCATION
    Navi Mumbai
    JOB PROFILE

    • Working as a Team leader in outbound Collection / Sales/Lead Generation for at least one year.
    • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
    • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
    • Enforce adherence to security and data protection within organization.
    • Facilitate and implement process improvement ideas to improve efficiency.
    • Proactively identify problems and presenting solution
    • Maintain good rapport with the team and ensure people bonding.
    • Proper handholding of new CREs to ensure retention
    • Listen to CRE calls, share coach team and feedback on performance.
    • Handle customer escalations
    • Ensure that employees adhere to roster shift thus resulting in low shrinkage
    • Ensure CREs complete their net Login hours and other KPIs.
    • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
    • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
    • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
    • Ensure adherence to committed quality, accuracy & turnaround of the processes


    ELIGIBILITY CRITERIA
  • Industry and domain knowledge
  • Customer centricity
  • Basic MS Excel, Word and Outlook
  • Written and spoken communication
  • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
  • Able to take quick and rational decision with knowledge of likely impact for basic issues.
  • Should have good communication in English (Written & Oral)
  • Should have minimum 1 year experience as a Team Leader in BPO.
  • Should have experience in Outbound Collection/Sales from Banking Background.
  • Contact Details - Interested candidates kindly share your resume on Arti.awasthi@1point1.in

    • LOCATION
    Navi Mumbai
    JOB PROFILE

    • Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
    • Agent level feedback for quality and product
    • Reporting basic escalation to supervisor
    • Deliver process training to the new hires.
    • Conduct training sessions and refresher trainings on the floor.
    • Conducting Mock calls / reports and role plays during the classroom training.
    • Attrition Management – End to End yield.
    • Managing trainee discipline & follow up on absenteeism.
    • Share knowledge transfer of floor experiences.
    • Manage trainee expectations during classroom training.
    • Address all process related queries during classroom training.
    • To ensure the whole batch clears the assessment and graduates to the floor.
    • Updating reports.
    • Preparing and updating the training modules as per requirements.
    • To maintain a good training quality.


    ELIGIBILITY CRITERIA
  • Should know Hindi, English
  • Must have worked a trainer for min 1 year for inbound customer service process.
  • Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines, budgets, and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent leadership, team building, and management skills
  • Encouraging to team and staff, able to mentor and lead
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions
  • - Process and product awareness
  • - Industry and domain knowledge
  • - Team Handling/Interpersonal Skills
  • - Customer's centricity
  • HSC is mandatory Experience: 1 to 5 years

    • LOCATION
    Indore
    JOB PROFILE

    • To meet daily the employees and building up repo with them
    • Knowing and resolving their issues-Grievance Handling
    • Maintaining the calendar and planning various activity like Fun activity, weekly activities, monthly activities, R&R Birthday or anniversary celebration.
    • Warning letter and PIP
    • Exit management
    • Attrition Management


    ELIGIBILITY CRITERIA
  • Candidate should have worked in HR Generalist/ER Role for atleast 1.5 yr. in any BPO
  • Should have good communication
  • Should have good excel skills/MIS
  • Should be presentable and pleasant.
  • Should have good interpersonal skills
  • Confident
  • Contact Person - Interested candidates can share their resumes on Arti.awasthi@1point1.in

    • LOCATION
    Gurgaon
    JOB PROFILE

    • Understanding the manpower Requirements
    • Sourcing the relevant profiles from various portals/Sources
    • External (referral, portal, campus, contact conversion)
    • Screening the sourced profile and taking face to face interviews of candidates in pipeline.
    • Lining up candidates according to the parameters and Requirement
    • Interview coordination
    • Achieving and exceeding the set Hiring targets
    • Coordinating with the Stakeholders
    • Must be good in Negotiation Skills
    • Must have done bulk hiring for BPO's & contact centre.
    • Willing to come with a target oriented area in terms up completion of hiring given for a month.
    • Managing coordination, mass hiring, and initial screening.


    ELIGIBILITY CRITERIA
  • Good communication
  • Confident , Aggressive & Enthusiastic
  • Must be Graduate
  • Minimum 2 Yrs experience in Bulk Hiring (Voice Process) in any renowned BPO.
  • Should be Target Oriented
  • Contact Person - Interested candidates can share their resumes on Arti.awasthi@1point1.in

    • LOCATION
    Gurgaon
    JOB PROFILE

    • Constantly improve quality audits across various teams.
    • Ensure improvement and sustainability of processes based on quality audits.
    • Assist the Operations team in employing innovative methods and give feedback to improve the overall customer experience.
    • Identify and explore quantitative and qualitative data to develop and enhance employee skills.
    • Tackle problems in creative and logical ways and brainstorm solutions.
    • Conduct customer feedback audits and derives insights to optimize the user experience.
    • Create effective working relationships with key stakeholders by logical process enhancement suggestions along with data-driven
    • product decisions.
    • Formulate compliance and non-compliance processes as per policies and requirements.
    • Ensure that training is delivered to all new employees as per the training calendar.
    • Ensure a smooth and clear transition of new processes from the training team.
    • Identify and assess training needs through job analysis, quality scores, performance appraisals, and consultation with respective managers.
    • Plan and manage on-the-job training, quizzes, refresher training, etc. for associates.
    • Take full responsibility for the knowledge and content management of documented processes.
    • Constantly drive the quality and methodology of training, workshops, etc.
    • Execute training tasks and assignments on short notice.
    • Work closely with various teams to plug areas of opportunity into the training area.


    ELIGIBILITY CRITERIA
  • Six Sigma certified (Mandatory), Additional Certification or the experience of implementing Training and Quality-related
  • processes from scratch will be an advantage.
  • Total 6-8 years’ experience, with minimum 5 years managing a Quality and Training team.
  • Experience in both voice and non-voice processes.
  • Strong analytical and problem-solving skills. Must enjoy digging into data and deriving insights because we are a data-driven company obsessed with numbers.
  • A quick learner who is able to understand the process and provide valuable feedback.
  • Excellent interpersonal skills and ability to work with and influence different stakeholders across teams.
  • Should have the ability to work under pressure and in an unstructured environment. Must be meticulous.
  • Excellent written and verbal communication skills with the ability to communicate with multiple levels within the organization.
  • Should have excellent knowledge of MS-Office, Excel, MIS, Dashboards and Power Point Presentation Skills.
  • Should have sound knowledge of 7 Quality tool for compiling, interpreting and communicating all quality related statistical
  • information internally as well as to the client - Administer performance management by diagnosing improvement opportunities.
  • Location: Gurgaon
  • Salary: INR 8,00,000 -12,00,000/-
  • Industry: BPO / Call Centre / ITES
  • Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
  • Role Category: Operations
  • Role: Operations
  • Employment Type: Permanent Job, Full Time

    • LOCATION
    Gurgaon
    JOB PROFILE

    • To handle end to end recruitment Bulk hiring for Voice Premium and Non premium processes through diverse channels and
    • closing good numbers every month with the given team members.
    • Able to manage multiple business verticals which includes premium and Non Premium Processes.
    • To work closely with the Client Servicing team in order to maintain a continuous knowledge of project status in order to identify
    • potential opportunities within or related to the project.
    • Assigning monthly/weekly hiring targets to respective Recruitment executives.
    • Organizing daily team meetings to understand the hiring updates, analysing any issues/ challenges been faced by the team &
    • gazing them for the effective & efficient hiring as per the business requirements & expectations within the timelines .
    • Organize monthly reviews for the entire team to study the detailed recruitment performance individual wise for the previous
    • month, evaluate & provide feedbacks & areas of improvement.
    • Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby
    • ensuring 100% fill rate as per business requirements and compliance standards.
    • Reviewing pre-joining checks and documentation as per the compliance requirements of the organization and maintaining
    • 100% adherence. Maintain MIS to analyse the quality of the hiring done in the zone.
    • Desired Profile Should be graduate/ MBA (in HR) will be preferred Must have BPO (Domestic Background) specifically in
    • Bulk Hiring (Voice process hiring)
    • Must have handled a Team Current Role handling AM or Manager on Papers ( from Last 1 to 1.5 Yrs)
    • Must have Excel and Presentation/Dashboards Knowledge
    • Should be good in basic compliance and grievance handling.
    • To handle end to end recruitment Bulk hiring for Voice Premium and Non premium processes through diverse channels and
    • closing good numbers every month with the given team members.
    • Able to manage multiple business verticals which includes premium and Non Premium Processes.
    • To work closely with the Client Servicing team in order to maintain a continuous knowledge of project status in order to identify
    • potential opportunities within or related to the project.
    • Assigning monthly/weekly hiring targets to respective Recruitment executives.. Organizing daily team meetings to understand
    • the hiring updates, analysing any issues/ challenges been faced by the team & gazing them for the effective & efficient hiring as
    • per the business requirements & expectations within the timelines .
    • Organize monthly reviews for the entire team to study the detailed recruitment performance individual wise for the previous
    • month, evaluate & provide feedbacks & areas of improvement.


    ELIGIBILITY CRITERIA
  • Total 6-8 years’ experience, with minimum 5 years managing a Recruitment team.
  • Experience in Domestic BPO Hiring
  • Strong Delivery of large numbers. Must enjoy digging into data and deriving insights because we are a data-driven
  • company obsessed with numbers.
  • A quick learner who is able to understand the process and provide manpower accordingly.
  • Excellent interpersonal skills and ability to work with and build connection with stakeholders across teams.
  • Should have the ability to work under pressure and in an unstructured environment.
  • Must be meticulous.
  • Should have excellent knowledge of MS-Office, Excel, MIS, Dashboards and Power Point Presentation Skills.
  • Salary: INR 6,00,000 -8,00,000/-
  • Industry: BPO / Call Centre / ITES
  • Functional Area: HR/Recruitment
  • Role Category: HR
  • Role: Recruitment
  • Employment Type: Permanent Job, Full Time

    • LOCATION
    Gurgaon
    JOB PROFILE

    • Team Handling
    • Roster setting
    • Controlling attrition
    • Shrinkage controlling
    • Performance Management

    QUALIFICATION
    Graduate in any stream 12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

    EXPERIENCE
    1 to 6 years of experience in customer services/Sales / BPO/KPO Have managed 15-20 FTE for Voice Process

    LOCATION
    Navi Mumbai
    JOB PROFILE

    • Team Handling
    • Answers inquiries by clarifying desired information
    • Researching, locating, and providing information
    • Fulfills requests by clarifying desired information
    • Completing transactions; forwarding requests
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

    QUALIFICATION
    Graduate in any stream
    12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

    EXPERIENCE
    Fresher or 1-2 years

    LOCATION
    Navi Mumbai
    JOB PROFILE

    • Team Handling
    • Answers inquiries by clarifying desired information
    • Researching, locating, and providing information
    • Fulfills requests by clarifying desired information
    • Completing transactions; forwarding requests
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

    QUALIFICATION
    Graduate in any stream
    12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

    EXPERIENCE
    Fresher or 1-2 years

    LOCATION
    Bangalore
    JOB PROFILE

    • Team Handling
    • Answers inquiries by clarifying desired information
    • Researching, locating, and providing information
    • Fulfills requests by clarifying desired information
    • Completing transactions; forwarding requests
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

    QUALIFICATION
    Graduate in any stream
    12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

    EXPERIENCE
    Fresher or 1-2 years

    LOCATION
    Gurgaon
    JOB PROFILE

    • Team Handling
    • Answers inquiries by clarifying desired information
    • Researching, locating, and providing information
    • Fulfills requests by clarifying desired information
    • Completing transactions; forwarding requests
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

    QUALIFICATION
    Graduate in any stream
    12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

    EXPERIENCE
    Fresher or 1-2 years

    LOCATION
    Indore