CURRENT OPENINGS

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Knowledge /Skills

  • Excellent communication skills
  • Ability to formulate strategy for manpower planning along with HR head
  • Expert in bulk and lateral/ corporate hiring as per requirement
  • Ability to implement strategies to ensure timely acquisition of quality talents
  • Should be hands on with the Job Portals and social networking site with low dependency on Vendors
  • Strong negotiation and presentation skills. Ability to communicate with internal and external customers in a persuasive, comprehensible manner demonstrating an understanding of their needs.
  • Leadership Skills: Ability to manage a team of 15 recruiters
  • Customer Focus: Passionately meets or exceeds customer expectations by understanding the requirement of different businesses
  • Relationship building: Builds effective relationships through positive communication, honesty and trust.
  • Cost Management: Maintain low cost of recruitment and ensure budget, schedules and performance requirements are met
  • Goal Setting / Short Term Planning: Achieves results by firm prioritization, setting realistic goals, analysis and decision-making. Shows tenacity in achieving results.
  • Problem Solving: Ability to understand and business issues and put a relevant plan in place to address them and subsequently manage stakeholder expectations
  • Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Takes full ownership of the task at hand.
  • Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices to provide business opportunities and results.
  • Statistical/analytical skills
  • High energy individual with creative and interpersonal abilities to problem solving.
  • High on Execution and deadline driven
  • Desirable: Out of box thinker

Functional Skills
  • Should have an excellent understanding of the Domestic BPO hiring. Must have relevant and essential experience in the bulk hiring.
  • Should have done bulk hiring for Telecom, BFSI and other sectors, like Retail, E-Commerce etc in Mumbai/ other locations.
  • Ability to work in a high pressure environment.
  • 6. Ability to hire 500+ candidates per month with little or no support from vendors.

QUALIFICATION
Essential: Graduate Degree
Desirable: MBA

EXPERIENCE
• Minimum of 5-10 years of total experience in Bulk/BPO hiring.
• Shall be currently working as Assistant Manager/ Manager - Hiring

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Roster setting
  • Controlling attrition
  • Shrinkage controlling
  • Performance Management
  • Meeting Targets
  • Automated Dialer Knowledge
  • Have managed 50+FTE and 3+ Team Leader for Voice Process

    Skills
  • Good command over English
  • Process and product awareness
  • Industry and domain knowledge
  • Customer’s centricity
  • Internal policies awareness and issue management
  • Ms PowerPoint, MS Excel, Word and Outlook
  • Good Written communication
  • Client communication capability

QUALIFICATION
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
1-6 plus years of experience in customer services/Sales / BPO/KPO

LOCATION
Navi Mumbai
JOB PROFILE

  • Conducting NHT Batches, Preparing TNA
  • Prepare Training Calendar and Working plan
  • TNI based Refresher
  • Tracking Training Effectiveness for NHT and Refreshers for all the Circle
  • Coordinating Calibrations sessions with Client and Internal Quality and Operations team

    Skills
  • Good in communication.
  • Has worked as a process trainer or product trainer with any outbound / Inbound process
  • Has worked as a process trainer or product trainer with any outbound / Inbound process
  • Knowledge of tools to save training attrition
  • Should be aware of POWER POINT and excel

QUALIFICATION
Undergraduate / Graduate

EXPERIENCE
6 Months – 5 Years

LOCATION
Navi Mumbai
JOB PROFILE

  • Vendor Bills booking for H.O and Pan India Location
  • Sundry Creditors Ledger scrutiny
  • Reconciliation of Sundry Creditors balances
  • Telecom Bill Booking for H.O. and Pan India Location
  • Releasing payments as per instructions ; preparation of cheques for HO and Pan India Location
  • Co-coordinating monthly closing activity related to expense booking for HO and for Pan India Location
  • Raising the PO's.& preparing creditors ageing report .
  • Bank Reconciliations of all the banks for OPO.
  • Making petty cash entries for Head Office and all the branches.
  • Timely Settlement of petty cash advances.
  • Maintaining control on petty cash balances and advances for HO and Pan India Location
  • Co-coordinating monthly closing activity
  • Sundry Creditor Outstanding Report with Ageing
  • Ledger Scrutiny
  • Sundry Creditor Reconciliation
  • Closely work on PRI Tracker
  • Preparation of Vender Cheque and their entry
  • Closure of Monthly Accounts
  • PO Tracker

QUALIFICATION
Graduate

EXPERIENCE
2-5 years

LOCATION
Navi Mumbai
JOB PROFILE

  • Responsible for providing high quality bids on time by working in an organized manner with a cross functional team consisting of personnel from operations, domain/ solutions, sales, workforce management, finance, etc.
  • Calling on database to create lead
  • Responsible for understanding customer requirements, seeking clarifications, solution design, bid management, pricing, risk identification and mitigation, and presentation
  • Work collaboratively with cross functional team
  • High degree of problem solving skills to resolve problems in a multi-product/service environment
  • Excellent communication skills
  • Ability to interact at all levels
  • Should have an excellent capability with MS Office ( PPT, Word and Excel). Good Knowledge of Vision would be an added advantage
  • have had an experience working on RFI/RFP for at-least 2 years.
  • Capacity for be able to develop solutions the sales team
  • Good hand to crease business proposals for the sales team
  • Research work to identify business leads and set up meetings for the sales team

QUALIFICATION
Graduate or Post Graduate

EXPERIENCE
5 + Years of experience

LOCATION
Navi Mumbai
JOB PROFILE

  • Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • TL/AM level feedback for quality and product
  • Escalation to supervisor.
  • Able to project client escalation and control proactively
  • Able to communicate to client for hep required and escalations
  • Data base management
  • Dialler strategy.
  • Measure and ensure client KPI
  • Coordinate with support functions for team approach
  • Billing as per approved count
  • Reviews with client and internal management
  • Able to give the process improvement suggestions
  • Ensuing billing and collections on the time.
  • Coordinate with internal functions for support required.

QUALIFICATION
Graduate or Post Graduate

EXPERIENCE
10-12 Years in customer services/Sales / BPO/KPO Should have handled minimum 150+ FTEs

LOCATION
Navi Mumbai
JOB PROFILE

  • Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • TL/AM level feedback for quality and product
  • Escalation to supervisor.
  • Able to project client escalation and control proactively
  • Able to communicate to client for hep required and escalations
  • Data base management
  • Dialler strategy.
  • Measure and ensure client KPI
  • Coordinate with support functions for team approach
  • Billing as per approved count
  • Reviews with client and internal management
  • Able to give the process improvement suggestions
  • Ensuing billing and collections on the time.
  • Coordinate with internal functions for support required.

QUALIFICATION
Graduate or Post Graduate

EXPERIENCE
10-12 Years in customer services/Sales / BPO/KPO Should have handled minimum 150+ FTEs

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling - Training and Quality Team
  • Meeting the KPI’s of T & Q
  • Preparing & presenting reviews for client and management

QUALIFICATION
Graduate/ Masters

EXPERIENCE
5yrs. To 10 yrs.

LOCATION
Gurgaon
JOB PROFILE

  • Controlling people attrition and absenteeism by being People focused with orientation of resolving people related issues. Giving adequate time to all people in his team.
  • Quality and customer focused by ensuring the quality targets and activities are planned and controlled.
  • Process metrics management like ACHT, Sales, Dial out, Conversions, Login hrs, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
  • TL/AM level feedback for quality and product
  • Escalation to supervisor.
  • Able to project client escalation and control proactively
  • Able to communicate to client for hep required and escalations
  • Data base management
  • Dialler strategy.
  • Measure and ensure client KPI
  • Coordinate with support functions for team approach
  • Billing as per approved count
  • Reviews with client and internal management
  • Able to give the process improvement suggestions

QUALIFICATION
Graduate in any stream

EXPERIENCE
8-10 Years in customer services/Sales / BPO/KPO Have managed 500-1000 FTE site for inbound processes and outbound processes

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Roster setting
  • Controlling attrition
  • Shrinkage controlling
  • Performance Management

QUALIFICATION
Graduate in any stream 12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
1 to 6 years of experience in customer services/Sales / BPO/KPO Have managed 15-20 FTE for Voice Process

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Navi Mumbai
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Bangalore
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Gurgaon
JOB PROFILE

  • Team Handling
  • Answers inquiries by clarifying desired information
  • Researching, locating, and providing information
  • Fulfills requests by clarifying desired information
  • Completing transactions; forwarding requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features

QUALIFICATION
Graduate in any stream
12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream

EXPERIENCE
Fresher or 1-2 years

LOCATION
Indore