One Vector
Conversational AI Tool For Customer

Discover the perfect mix of the solutions to empower your process

Conversational AI Tool For Customer

Scaling Personalization with Omnichannel Journeys for Enhanced CX and Conversions

Conversational AI Tool For Customer

Unlocking Unmatched Efficiency and Next-Level Customer Experience

Services Offered Across
Omnichannel Touchpoints

Originations

Originations

Origination is a complex process that involves multiple steps for individuals to obtain a mortgage or home loan. This process can also be applied to other types of amortized personal loans, and it’s important to get it right from the start. The first step of the origination process is pre-qualification, where the officer collects all… Continue reading Originations

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Customer Service

Customer Service

Customer service is more than just a buzzword – it’s a critical component of a successful business. At One Point One Solutions, we understand that great customer service is essential for attracting and retaining customers, and we are committed to delivering exceptional service to all of our clients. Our customer relationship executives are carefully selected… Continue reading Customer Service

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Technical Help Desk

Technical Help Desk

For businesses of all sizes, technical issues can quickly become a major roadblock to productivity and success. That’s where a helpdesk comes in – providing fast and effective technical support to end users and customers. But the benefits of a helpdesk extend far beyond just problem-solving. By streamlining operations, improving customer satisfaction, and maintaining a… Continue reading Technical Help Desk

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Collections

Collections

Debt collection can be a challenging and sensitive topic for borrowers and collection agencies alike. As a company with expertise in collections, we understand the importance of running a successful and compliant collections operation. From pre-delinquency to recovery, we have experience in managing collections at every stage. We believe that successful collections rely on seven… Continue reading Collections

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Back Office Operations

Back Office Operations

Back-office operations are the backbone of any service-oriented business. They enable the smooth functioning of various processes that support customer satisfaction and business growth. However, back-office operations can also be complex, time-consuming, and prone to errors. That’s why we offer a range of back-office services that help you streamline your operations, reduce costs, and improve… Continue reading Back Office Operations

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Niche Offerings

Workforce Management

Efficient workforce management is critical for Contact Centers that operate 24/7 and face unpredictable challenges while handling customers. It ensures the availability of a skilled workforce, efficient workload distribution, and excellent customer service at minimum costs. At One Point One, we offer a comprehensive suite of workforce management services that help you achieve these goals,… Continue reading Workforce Management

Workforce Management

Quality Management

Quality Assurance refers to the set of methodologies and strategies implemented to predict, analyze and provide accurate resolutions for clients in order to provide an effortless experience to their customers. It involves the use of data and relevant technologies to review customer behavior, journey, and emotional response, to tailor the approach to suit evolving consumer… Continue reading Quality Management

Quality Management

Consulting

At One Point One Solutions, we offer a range of consulting services to help businesses improve their operational performance, reduce costs, and enhance their overall customer experience. With over a decade of operational experience across industries and business verticals, our team of experts has a proven track record of success and can provide tailored solutions… Continue reading Consulting

Consulting

Digital Transformation

Conversational AI

Automated Quality Assurance

Quality Management System (QMS)

Customer Relationship Management (CRM)

Robotic Process Automation (RPA)

Insurance

On-boarding, Premium, General inquiries, Notification of death, Transfer of policy – Unit Linked, Nominee Change Process, Hospitalization, Payment, Disability, Products and Services, Password Pin Reset, Demographic Changes, Fund Performance – Unit Linked, Withdrawals, Death Claims, FNOL – 1st Notification of Loss, Complaints, Policy Surrender, New Policy Quotations

Travel Transport Hospitality

Cancellations, Refunds, Rescheduling, IROP (Irregular Operations), Group Reservations, Policy Information, Flight Information, Web Check-in and Status Updates, Sales, Baggage Claims, PNR Status, Fare Inquiries, Promotional Offers, Website Related Queries, Airport Related Complaints, Booking Modifications, E-ticket Copy Request, Payment Related Queries, Retention for IROP’s

Banking & Financial Services

Marketing & Sales, Proactive Reach Out for Digital Assistance, Customer Satisfaction, Grievance Handling & Redressal, Service requests & Digital Support, Enquiries, Collections (Pre-delinquency -> Late stage -> Recoveries)

Energy Resource Utilities

Enquiries, Complaints, Billing, Outage Management, Technical Helpdesk, New Connections, Movers, KYC, Digital Reminders

Retail & E-commerce

Enquiries, Complaints, Technical Helpdesk, Troubleshooting, Appointment & Scheduling, Warranty Issues, Product Demos Online & Physical, New Purchase Assistance

Telecom

Enquiries, Complaints, Tariff changes, Cross Sell / Up Sell, Troubleshooting, Activation and De-activation, Value Added Services, Billing & Refunds, Subscriptions, Collections & Payment Reminders

Fintech

On-boarding B2B, Cross sell / Up sell, Ticket Management, Enquires, Collections & Payment Reminders, Dormant Calling

Electronics & Consumer Durables

Tech Support, Virtual Assistance, Customer Service, Complaints Management, Warranty Issues, Service Patch Updates, Loan Processing, Service Status Updates

Government

Enquiries, Customs clearance, Policy updates, Escalation Management, Service Request & Status updates

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