Digital disruptions have compelled banks to rethink their operation models. Customers today want real-time interactions, service expediency, faster complaint resolution, and transparency along with full security of their accounts. They expect a seamless banking experience and often from the comfort of their home.
In addition to changing consumer expectations, banks and non-banking finance companies (NBFCs) also have to deal with strict regulatory norms amidst economic uncertainties. With a team of certified and experienced professionals from this dynamic industry, 1Point1 designs consumer-friendly and future-ready finance solutions.
We provide tailored services to meet the needs
of banks, traditional NBFCs and the new age FinTech companies that together handle the investment needs of millions of customers
Our collaborative BPO Solutions for the banking and finance sector ensure that banks and other financial institutions evolve in sync with the disruptions in their industry and the changing consumer dynamics.
In the era of net and mobile-banking we devise innovative ways to address the challenges of managing financial transactions across multiple platforms and devises. From creating seamless digital experiences and deeper customer engagement to reducing costs and adding to their bottom line, our clients are redefining their cash management, lending, mortgage and merchant services in a compliance dominated industry. Connect with 1Point1 to evolve in line with disruptions in finance ecosystem and lead on a trajectory for better tomorrow.
“With rapid changes in Telecom regulatory
practices and cut throat competition, it is
imperative to reach potential customers quickly
and fulfill their requirements. 1Point1 solutions
has adapted to the changes very fast and has
enhanced customer experience. They have been
handling our customer acquisition business for
over 2 years and have been instrumental in
fulfilling the Airtel Brand Promise.”
HARSH TALWAR - MANAGER