Pangeum




At 1Point1 we interact with customers through a variety of channels. To draw more meaningful conclusions from the communication, these siloed sources of information need to be connected. This is also important to build seamless engagements and offer personalised experiences throughout the customer journey.

ENHANCE PROCEEDINGS WITH INNOVATIVE TECHNOLOGY
When you outsource your business processes to 1Point1, our Omnichannel Solution - Pangeum unifies inbound and outbound interactions to understand your existing and potential customers better.

A systematically tailored Customer Interaction Management (CIM) tool, the Pangeum makes it possible for us to monitor live suggestions and feedback from customers and also reply to them on the basis of digital footprints. Leveraging the data that we collect, we reply to their concerns on your behalf and demonstrate the customer centricity of your organisation.

A systematically tailored Customer Interaction Management (CIM) tool, the Pangeum makes it possible for us to monitor live suggestions and feedback from customers and also reply to them on the basis of digital footprints. Leveraging the data

As a multi-interaction channel platform, Pangeum helps to capitalise upon information sources that include:

  • Emails
  • Chat
  • Ticketing
  • Survey
  • Voice CRM
  • Social Media

We understand your business priorities and can help your organisation to move from risk management, SLAs and operational excellence to real-time decision-making and become next-generation enterprises.

These traditional methods of measuring customer interactions have been unable to monitor the rapidly changing consumer behaviour and expectations. This is why we designed the Pangeum.

With our bespoke omnichannel platform, your business enjoys the benefits of a scalable,simple-to-use tool that leverages customer interactions for faster company growth and a better brand image. Pangeum has been created to solve all those baffling customer experience issues, and it delivers robust contact centre solutions. The platform is ideal for the business goals of start-ups, SMEs and larger organisations that look forward to streamlined customer interactions. It helps to eliminate any siloed efforts in this direction.

THE UNDERPINNINGS
OF PANGEUM




In providing BPO solutions to a variety of industries, we have gained rich experience in the customer service industry, and this gets passed on to our clients who appreciate us for our resourceful thought processes. We have helped our partners in gaining a measurable advantage over their competitors and save costs going up to two crores per annum.

Capitalising upon its experience, 1Point1 infuses the right technologies into customer service methodologies to achieve the targeted outcomes. These include low average call handling times at our contact centres, high rate of first-time

With Pangeum, we have a 360-degree view of each customer’s previous touchpoints with the company, as well as their expectations and preferences captured from different mediums of communication. The knowledge captured here helps our contact centre agents understand the phase of the customer journey that could be an inquiry, a purchase, a feedback or a problem resolution.

1Point1’s Pangeum-based solutions will help you leverage the interaction channels that your customers are moving towards. We will help you generate real-time statistics from a host of campaigns and communication platforms.


Improve your loyalty scores and make the best use of the data that you are gathering through your omnichannel interactions – because all of this eventually contributes to your business growth and improves the customer experience.