BPM Solutions


business process management (BPM), BPM Services, social media, mobility, automation, and the Internet of Things (IoT), Cost advantage, Better infrastructure & technology, access to skilled resources, Branding, Increased agility

A changing customer mindset is creating significant shifts in the travel and hospitality industry.

While this sector has been an early adopter of technology and the same has improved its efficiency in serving customers, there are still a number of challenges to address. The new generation customers who are ready to splurge on their holidays have high expectations from travel booking agencies, hotels, price aggregators, and transportation modes. Players in this industry are always searching for new ways to improve their operations, customer service, asset maintenance, and generate sustainable profitability.

1Point1 helps its clients shape millennial travel experiences with e-commerce and highly personalised services. We help our clients improve their quality of service (QoS) at every touch point of their operations


The hospitality industry experts at 1Point1 deliver customised solutions to create better experiences for both leisure and business travellers.

We re-envision our clients’ existing business frameworks for a holistic revamp of their systems and services

The BPM solutions we provide for this industry comprise:

Our team knows that the combination of technology and guest information collected helps only when it leads to a better hospitality experience.

And that’s exactly what we work for. With real time data from both online and offline channels, we improve demand - forecasting, guest-profiling and resource planning. Your customers plan their holidays in advance, they explore multiple options to get the best prices for hotels and transport. They are also quick to share their thoughts on your services through a plethora of social media platforms. We help you deploy thoughtful strategies and custom IT tools to give them the experience they seek.

Connect with 1Point1 to create unique business models and better ways of working for pleasing travel stories that your guests will love to share with others.


“With rapid changes in Telecom regulatory practices and cut throat competition, it is imperative to reach potential customers quickly and fulfill their requirements. 1Point1 solutions has adapted to the changes very fast and has enhanced customer experience. They have been handling our customer acquisition business for over 2 years and have been instrumental in fulfilling the Airtel Brand Promise.”