At 1Point1, we believe in the never-ending pursuit of excellence in customer care. We believe in going beyond traditional measurement metrics and truly immersing ourselves in our business process management to improve customer-centricity. This leads us to design different and more ingenious operating models of customer service that foster growth and manage cost for our clients and enhance customer satisfaction for the end-user.
We believe, we are Business Process Partners that help organisations by adding tangible and intangible values to the relationship, whether at the front-end or back-end. Through constant innovation and seamless integration of technology and people, we ensure that we adapt to the changing customer needs within the different regions we service. As a domestic BPO with delivery centres located strategically around India, we ensure that we are able to deal with any barrier – linguistic or cultural.
To ensure eminent customer satisfaction levels, we maintain the high standards that we have set for ourselves, we employ the highest standards of workforce management. Our teams are led by industry veterans who are able to assess and create solutions for various industry verticals and segments. The teams themselves are young and dynamic. This combination of experience and enthusiasm is the DNA that engenders a spirit of innovation which pushes us to explore, experiment and create highly customised platforms and systems that serve to exceed the expectation of our clients.