CURRENT OPENINGS

FEATURED

JOB PROFILE

    .
    • Create and communicate an overall vision for quality within the company, setting goals and recommending organizational changes to achieve these goals.
    • Communicate the company's quality system to customers.
    • Create an environment conducive to continuous quality improvement and implements systems to nurture quality excellence.
    • Promote consensus and quality throughout the company.
    • Responsible for ensuring smooth set up and functioning of quality compliance at a vertical level to meet business, internal and certification requirements; this involves designing functional level policies and procedures and driving standardization across all clients
    • Responsible for developing process improvement strategy at client / engagement level, planning and execution of projects; managing process improvement program for each business working closely with clients and operations
    • Provides innovative solutions, facilitates and mentors improvement projects; trains and coaches LBBs, Black Belts on improvement projects
    • Develops measures to improvement performance across processes including SLAs
    • Participate in RFIs/ RFPs and provide inputs on transformation and quality management
    • Work closely with client change and operations teams to identify / drive onshore improvement projects for select clients
    • Lead improvement and transformation projects using Digital transformation , Lean, DMAIC and other six sigma methodologies like DFSS etc.
    • Facilitate the sharing of best practices from within and outside the organization and implement them
    • Planning and managing budget and resource allocation for the assigned vertical
    • Business development and solution in select areas; support in RFP, RFI responses from quality perspective.
    • Must have very good knowledge of call Centre functioning and Call Centre metrics
    • Knowledge of all QC tools and QMS
    • To identify process gaps and highlight it to the regional team
    • Continues follow ups on issues escalated to respective stake holders
    • To drive Process Improvement initiatives
    • Must have good analytical skills to conduct various analysis and RCA on weekly/monthly basis
    • Should have good command on MS office (Excel and PPT)
    • Delivering the tasks within strict timelines
    • Review and Regulate SOP
    • Monitor, drive, and execute tasks as per SOP to ensure successful outcomes with Scope, Time, and Cost
    • Attend to Process Escalation and provide effective solutions
    • Should have excellent communication skills (written and spoken)
    • Certified/Trained six sigma green belt is a must
    • Experience of identifying process improvement opportunities.
    • Handling Lean/Six sigma projects - Added advantage
    • Willing to travel to regions as and when required.


    • Compliance -
    • Create sound internal controls and monitor adherence to the defined contract terms
    • Draft and revise department policies, whenever required
    • Conduct audit processes proactively, practices and documents to identify weaknesses of internal departments
    • Evaluate business activities to assess compliance risk
    • Collaborate with external auditors and HR when needed
    • Set plans to manage a crisis or compliance violation
    • Keep abreast of internal standards and business goals
    • Sharing Monthly compliance report with plan of action to respective stake holders
    .


ELIGIBILITY CRITERIA
.
  • Graduate with PG will be preferred
  • Relevant experience of 15+ years in Quality function
  • Should currently be handling National or Regional quality Head position with Domestic/ International BPO
  • Should have worked with the strength of 4000FTSs region wise/ PAN India
  • Should be able to work in round the clock shifts
  • Should have handled a team of at least15 - 20 directly and indirectly reporting in to him
  • Six Sigma Black Belt certifi .15 to 20 years.

  • LOCATION
    .Navi MUmbai.
    JOB PROFILE

      .
      • Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
      • Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
      • Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
      • Client KPI measurement, review with internal team and track in his review with team
      • Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement.
      • Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
      .


    ELIGIBILITY CRITERIA
    .Qualification - HSC. .
  • Qualification - HSC
  • Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
  • Experience preferred from Airline process
  • Process and product awareness
  • Industry and domain knowledge
  • Regards - Arti Awasthi
  • Contact - 8805315966
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Responsibilities
      • Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
      • Agent level feedback for quality and product Reporting basic
      • escalation to supervisor.
      • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,
      • Outlook, and Excel), and instructional software Good interpersonal
      • skills and communication with all levels of management Organized and
      • able to create multiple timelines, budgets, and schedules Able to
      • multitask, prioritize, and manage time efficiently Excellent
      • leadership, team building, and management skills Encouraging to team
      • and staff, able to mentor and lead Excellent verbal and written
      • communication skills Able to analyze problems and strategize for
      • better solutions Process and product awareness Industry and domain
      • knowledge Team Handling/Interpersonal Skills Customer's centricity
      .


    ELIGIBILITY CRITERIA
    .. .
  • hould know Hindi, English & Marathi.
  • Must have worked a trainer for min 1 year for outbound (Insurance & collections) process.
  • Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
  • Education – Minimum HSC Passed

  • Interested candidates, kindly send your CV to arti.awasthi@1point1.in
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Responsibilities
      • 1.Handling database management by using Advanced Excel tools.
      • 2.Should be proficient with Advanced Excel Formulas such as , Pivot Table,Vlookups, Conditional formatting, count IF, Sum IF.
      • 3.Good analytical skills for MIS, number crunching & reporting to internal & external customers.
      • 4.Ensure accuracy and timeliness of reports sent.
      • 5.Organization skills, with an ability to stay focused on assigned tasks.
      .


    ELIGIBILITY CRITERIA
    .. . Experience should be 1-2 yrs in MIS executive profile.
    Should have Good Communication Skill.
    Candidate should from BPO background.
    MIS experience in BPO industry mandatory

    Education – Minimum HSC Passed

    Interested candidates, kindly send your CV to arti.awasthi@1point1.in
    .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Django Developer responsibilities include writing and testing code, debugging programs and integrating applications with third-party web services.
      • To be successful in this role, you should have experience using server-side logic and work well in a team.
      • Ultimately, you will build highly responsive web applications that align with our business needs.
      • Responsibilities
      • Write effective, scalable code
      • Develop back-end components to improve responsiveness and overall performance
      • Integrate user-facing elements into applications
      • Test and debug programs
      • Improve functionality of existing systems
      • Assess and prioritize feature requests
      • Coordinate with internal teams to understand user requirements and provide technical solutions
      • Requirements
      • 2 - 3 yrs of experience as Python or Django Web Developer
      • Expert in Python, with knowledge of Django Web Framework
      • Working knowledge of MSSQL and MySQL
      • Fair understanding of building APIs
      • Bonus points for Celery, RabbitMQ
      • Good understanding of front-end technologies, such as JavaScript, HTML5,AngularJS and CSS3
      • Understanding of accessibility and security compliance
      • Knowledge of user authentication and authorization between multiple systems, servers, and environments
      • Familiarity with event-driven programming in Python
      • Strong unit test and debugging skills
      .

      No. of Positions: 5


    ELIGIBILITY CRITERIA
    .. .
  • 2 - 3 yrs of experience as Python or Django Web Developer
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Candidate should be familiar and comfortable with Asterisk latest version.
      • Preference would be given to having experience on IVR and Call Center application development.
      • Hands on experience in multiple SIP Servers.
      • Asterisk integration with PSTN is preferred.
      • Experience in interfaces like EAGI, Fast AGI and AGI.
      • Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures.
      • Scripting with Shell, Perl, Python.
      • Experience in installing Hosted VoIP
      • Strong Knowledge in PBX, SIP, RTP protocols.
      • Strong knowledge of multi-asterisk server architecture
      • Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
      • Worked on Queue, IVR and Voicemail related applications.
      • Expert in Asterisk installation, configuration and troubleshooting.
      • Expert knowledge installing and configuring Asterisk with PSTN card.
      • R & D skills in Asterisk.
      • Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP)
      • Good knowledge of SIP and IAX
      • Ability to test and troubleshoot Asterisk applications/issues
      .


    ELIGIBILITY CRITERIA
    .. .
  • Experience – 2-5 years
  • UG :B.Tech/B.E. in Computers, BCA in Computers
  • PG :MCA in Computers, M.Tech in Computers Interested candidates, please send your CV on Tech.resumes@1point1.in
  • .

    LOCATION
    .Mumbai, Gurgaon or Bangalore.
    JOB PROFILE

      .
      • Develop instructional material for sales trainees.
      • Develop communication skills in sales and marketing people.
      • Assist and coordinate with marketing and sales departments.
      • Ensure that the training is conducted within the budgetary limits.
      • Plan, schedule and provide training for sales personnel.
      • Teach and instruct marketing trends and methods to sales personnel.
      • Provide training in customer relationships.
      • Provide training and drive sales personnel in achieving hundred percent outcomes.
      • Ensure compliance of corporate policies, standards and procedures.
      • Conducting skills gap analyses to identify areas of improvement
      • Designing training curricula within time and budget constraints
      • Producing physical and digital educational material (e.g. videos and case studies)
      • Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session.
      • For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity.
      • Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.
      • Conduct skills gap analyses to identify areas of improvement
      • Design training curricula within time and budget constraints
      • Produce physical and digital educational material (e.g. videos and case studies)
      • Onboard new salespeople
      • Coordinate individual and team performance review sessions to discuss strengths and weaknesses
      • Monitor sales objectives and results
      • Collect feedback from trainees and managers about training courses
      • Report on impact of training programs (e.g. sales achieved)
      • Liaise with external trainers or industry professionals and organize seminars
      • Maintain updated records of training material, curricula and costs
      .


    ELIGIBILITY CRITERIA
    .. .
  • Proven work experience as a Sales Trainer or similar role
  • Experience in a sales position is a plus
  • Ability to manage the full training cycle, including in-person activities and web-based learning
  • Hands-on experience with e-learning platforms
  • Excellent organizational skills
  • Solid communication and presentation abilities
  • BSc degree in Education, Human Resources or relevant field
  • Additional cert

  • LOCATION
    .Bangalore.
    JOB PROFILE

      .
      • Working as a Team leader in outbound Collection for at least one year.
      • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
      • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
      • Enforce adherence to security and data protection within organization.
      • Facilitate and implement process improvement ideas to improve efficiency.
      • Proactively identify problems and presenting solution
      • Maintain good rapport with the team and ensure people bonding.
      • Proper handholding of new CREs to ensure retention
      • Listen to CRE calls, share coach team and feedback on performance.
      • Handle customer escalations
      • Ensure that employees adhere to rostered shift thus resulting in low shrinkage
      • Ensure CREs complete their net Login hours and other KPIs.
      • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
      • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
      • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
      • Ensure adherence to committed quality, accuracy & turnaround of the processes
      • Industry and domain knowledge
      • Customer centricity
      • Basic MS Excel, Word and Outlook
      • Written and spoken communication
      • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
      • Able to take quick and rational decision with knowledge of likely impact for basic issues.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Should have minimum 1 year experience in team Lead/Acting team leader.
  • Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background.
  • Contact Details - Interested candidates please forward your CV at g.karthick@1point1.in
  • Language Skills - English, South languages
  • .

    LOCATION
    .Bangalore.
    JOB PROFILE

      .
      • Experience in Team Leader -voice process (Inbound- Customer Support) or at least one year.
      • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
      • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
      • Enforce adherence to security and data protection within organization.
      • Facilitate and implement process improvement ideas to improve efficiency.
      • Proactively identify problems and presenting solution
      • Maintain good rapport with the team and ensure people bonding.
      • Proper handholding of new CREs to ensure retention
      • Listen to CRE calls, share coach team and feedback on performance.
      • Handle customer escalations
      • Ensure that employees adhere to roster shift thus resulting in low shrinkage
      • Ensure CREs complete their net Login hours and other KPIs.
      • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
      • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
      • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
      • Ensure adherence to committed quality, accuracy & turnaround of the processes
      • Industry and domain knowledge
      • Customer centricity
      • Basic MS Excel, Word and Outlook
      • Written and spoken communication
      • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
      • Able to take quick and rational decision with knowledge of likely impact for basic issues.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Should have minimum 1 year experience in team Lead/Acting team leader.
  • Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele collection Background
  • Language Skills – English, Odiya, Telugu, Tamil, Hindi & Kannada
  • Contact Details - Interested candidates please forward your CV at g.karthick@1point1.in
  • .

    LOCATION
    . Bangalore .
    JOB PROFILE

      .
      • Monitoring agent calls and provide feedback
      • Analyzing portfolio performance through calls monitored and performance reports
      • Improving performance through interventions
      • Leading and participating in client calls Continuous portfolio performance improvement
      .


    ELIGIBILITY CRITERIA
    .. .
  • Prior experience of call monitoring. Good interpersonal skills.
  • Excellent Communications Skills (Both Written & Verbal)
  • Should have knowledge in providing feedback, calibration. Ability to transfer knowledge & check applicability
  • Self-Starter, Flexible and Willing to Stretch for Business Need
  • Computer knowledge which includes word, excel, power point. Graduate degree preferred but can consider HSC or Diploma holder

  • LOCATION
    .Bangalore.
    JOB PROFILE

      .
      • Should be having good Experience of Team Handling/ Rostering
      • Should be from Inbound Process
      • Must be a Graduate or equivalent
      • Fluent in Hindi and English
      • Able to communicate confidently and politely, with good speaking skills
      • Must have knowledge about CRM
      • Must have knowledge on Dialer solution/ Dialer Strategy
      • Should have fair of incident management
      • Should have handled ticket count in current profiles.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Experience of at least 3 years in a Call Centre providing IT Support
  • Prior experience of managing operations of entire shift, managing shift- rosters and assigning responsibilities.
  • Effective problem-solving and decision making skills. Contact Person - Interested candidates please forward your CV at kanika.parashar@1point1.in
  • .

    LOCATION
    .Gurgaon.
    JOB PROFILE

      .
      • Transaction Quality to meet Customer Experience
      • Conduct regular Audits check on team and daily governance
      • Manage Team and allocate responsibilities
      • Responsible to manage RCA/Escalation
      • Design Calendar for Calibration/Tape Review Must have done analysis on quality parameters.
      • Grooming of QA(team members)
      • Preparing data for MBR, QBR, reviews etc
      • Client management. keen understanding on Process Improvement Six Sigma Green Belt Preferred.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Qualification – HSC
  • Interpersonal Skills, Good Communication
  • Knowledge and understanding of NPS, Csat, fatal, variance etc
  • Contact Details-Interested candidates can mail their resumes on Arti.awasthi@1point1.in
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • Working as a Team leader in outbound Collection / Sales/Lead Generation for at least one year.
      • Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
      • Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
      • Enforce adherence to security and data protection within organization.
      • Facilitate and implement process improvement ideas to improve efficiency.
      • Proactively identify problems and presenting solution
      • Maintain good rapport with the team and ensure people bonding.
      • Proper handholding of new CREs to ensure retention
      • Listen to CRE calls, share coach team and feedback on performance.
      • Handle customer escalations
      • Ensure that employees adhere to roster shift thus resulting in low shrinkage
      • Ensure CREs complete their net Login hours and other KPIs.
      • Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
      • Manage, Lead & motivate the CREs to ensure their commitment and engagement.
      • Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
      • Ensure adherence to committed quality, accuracy & turnaround of the processes
      .


    ELIGIBILITY CRITERIA
    .. .
  • Industry and domain knowledge
  • Customer centricity
  • Basic MS Excel, Word and Outlook
  • Written and spoken communication
  • Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
  • Able to take quick and rational decision with knowledge of likely impact for basic issues.
  • Should have good communication in English (Written &am

  • LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      • To meet daily the employees and building up repo with them
      • Knowing and resolving their issues-Grievance Handling
      • Maintaining the calendar and planning various activity like Fun activity, weekly activities, monthly activities, R&R Birthday or anniversary celebration.
      • Warning letter and PIP
      • Exit management
      • Attrition Management
      .


    ELIGIBILITY CRITERIA
    .. .
  • Candidate should have worked in HR Generalist/ER Role for atleast 1.5 yr. in any BPO
  • Should have good communication
  • Should have good excel skills/MIS
  • Should be presentable and pleasant.
  • Should have good interpersonal skills
  • Confident
  • Contact Person - Interested candidates can share their resumes on Arti.awasthi@1point1.in
  • .

    LOCATION
    .Gurgaon.
    JOB PROFILE

      .
      • Understanding the manpower Requirements
      • Sourcing the relevant profiles from various portals/Sources
      • External (referral, portal, campus, contact conversion)
      • Screening the sourced profile and taking face to face interviews of candidates in pipeline.
      • Lining up candidates according to the parameters and Requirement
      • Interview coordination
      • Achieving and exceeding the set Hiring targets
      • Coordinating with the Stakeholders
      • Must be good in Negotiation Skills
      • Must have done bulk hiring for BPO's & contact centre.
      • Willing to come with a target oriented area in terms up completion of hiring given for a month.
      • Managing coordination, mass hiring, and initial screening.
      .


    ELIGIBILITY CRITERIA
    .. .
  • Good communication
  • Confident , Aggressive & Enthusiastic
  • Must be Graduate
  • Minimum 2 Yrs experience in Bulk Hiring (Voice Process) in any renowned BPO.
  • Should be Target Oriented
  • Contact Person - Interested candidates can share their resumes on Arti.awasthi@1point1.in
  • .

    LOCATION
    .Gurgaon.
    JOB PROFILE

      .
      • Team Handling
      • Roster setting
      • Controlling attrition
      • Shrinkage controlling
      • Performance Management
      .


    ELIGIBILITY CRITERIA
    . Graduate in any stream 12th Pass or 10+ 3 Yrs diploma Complete or Graduate in any stream . . 1 to 6 years of experience in customer services/Sales / BPO/KPO Have managed 15-20 FTE for Voice Process

    LOCATION
    . Navi Mumbai .
    JOB PROFILE

      .
    • Please find below the JD details as required.
    • He/she should be Graduate
    • Should be graduate in any stream.
    • Should have minimum 1 year experience in back-Office process.
    • Should have basic knowledge of excel, word and PowerPoint.
    • Should have knowledge of preparing reports.
    • Should have good communication skills (verbal and written) to interact with MGL officers.
    • Need knowledge of back-Office process and methods to drive the process effectively.
    • Should be ready to work in the environment of system and manual tasks.
    • .


    ELIGIBILITY CRITERIA
    .Graduation . .1-3 yrs as a Team Leader in Non-Voice process..

    LOCATION
    .Navi Mumbai.
    JOB PROFILE

      .
    • 1.Handling database management by using Advanced Excel tools
    • 2.Should be proficient with Advanced Excel Formulas such as , Pivot Table, Vlookups, Conditional formatting, count IF, Sum IF
    • 3.Good analytical skills for MIS, number crunching & reporting to internal & external customers
    • 4.Ensure accuracy and timeliness of reports sent
    • 5.Organization skills, with an ability to stay focused on assigned tasks
    • .


    ELIGIBILITY CRITERIA
    .Should have Good Communication Skill.
    Candidate should from BPO background.
    MIS experience in BPO industry mandatory.
    . .1-2 yrs in MIS executive profile..

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc. as defined for his level
    • Agent level feedback for quality and product
    • Reporting basic escalation to supervisor
    • Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
    • Good interpersonal skills and communication with all levels of management
    • Organized and able to create multiple timelines, budgets, and schedules
    • Able to multitask, prioritize, and manage time efficiently
    • Excellent leadership, team building, and management skills
    • Encouraging to team and staff, able to mentor and lead
    • Excellent verbal and written communication skills
    • Able to analyze problems and strategize for better solutions
    • Process and product awareness
    • Industry and domain knowledge Team Handling/Interpersonal Skills Customer's centricity.


    ELIGIBILITY CRITERIA
    .Should know Hindi, English & Marathi. .Must have worked a trainer for min 1 year for outbound (customer service, sales & collections) process.

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability
    • Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
    • Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like.
    • Client KPI measurement, review with internal team and track in his review with team
    • Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement
    • Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
    • .


    ELIGIBILITY CRITERIA
    .Qualification HSC. .
  • Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
  • Experience preferred from Inbound process
  • Process and product awareness
  • Industry and domain knowledge
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Attrition control - by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and demands. Tracking probable attrition and helping them to resolves their issues. Participating warning systems tracker used by organisation. Using EWS for open houses and retention tools.
    • Quality control by ensuring daily audit and feedbacks by TL/QA. Same to be based on the performance of the people. Thus giving focus to new and poor performers more. Using the Agent Tenurity and Banding as base for quality monitoring.
    • Handling client escalations and close looping Track escalation tracker sheet for close looping.
    • Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of TL/AM adherence to roster shift.
    • Performance management of his team provide status updates of performance indication trends at regular intervals to his team. Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers.
    • Daily briefings and reviews to keep his team updated on new updates and abreast to product/process knowledge. To keep them oriented to target and achieve
    • .


    ELIGIBILITY CRITERIA
    .Graduate in any stream or 12 + 3 years or Diploma . .6 plus years of experience in customer services/Sales / BPO/KPO .

    LOCATION
    .Bangalore.
    JOB PROFILE

    • Contact Details:tushar.patel@1point1.in


    • Nature of role
    • Contracts Manager provides commercial service by managing complex, major systems prime contracts and where required; related sub-contracts.
    • Together with the Project Management Team, the Senior Contract Manager proactively anticipates, identifies, analyses and informs management of the financial, legal and performance risks that can impact success.
    • The role continues to manage its contractual obligations (internal and external) and keep management informed regarding performance under the assigned contracts/sub-contracts.

    • Job Profile


    • Conducts contract and sub-contract formation and administration activities on complex, major contracts for transit systems consisting of hardware, software, installation, related banking and retail for large local government public transit customers.
    • Lead contractual responsibility for major proposals and related strategic agreements (i.e., teaming agreements and sub-contracts)
    • First point of contact for prime contract and project personnel
    • Monitors the status of all contract deliverables for compliance with contract requirements
    • Resolves issues regarding contractual performance, including claims, changes, and terminations with little intervention from senior leadership
    • Co-ordinates submission and negotiation of complex, high dollar value contract proposals, including change orders
    • Responsible for project Change Management and coordination of contractual activities; collaborates with Project Manager to develop effective strategies and recommendations to management
    • Interacts with, confers, briefs, and makes recommendations to Management regarding the progress and impact of potential contract and subcontract-related activities.
    • Drafts contractual agreements and sub-contracts
    • Review requests for proposals (RFPs) commercially; identify risks; identify unacceptable terms. Complete overall risks assessment in support of bid-no-bid determination
    • Lead negotiations effectively with 1Point1 customers and suppliers to ensure robust and enforceable contracts are in place in a timely manner and with acceptable risk for 1Point1
    • Prepare contractual documents such as licenses, loan agreements, NDAs etc.
    • Provide commercial and contractual advice to specific departments allocated and ensure that any issues are resolved


    ELIGIBILITY CRITERIA
    . Candidate should have Legal Degree in a relevant technical or business discipline with 5+ years’ experience in contracts and sub-contracts management. . . The successful candidate will have demonstrated leadership in Contract Management for high value fixed price contracts which include development, service agreements, hardware and software installation and maintenance agreements for both commercial and government agency customers. .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
      Nature of Role:
    • Developing pricing strategies and forecasting revenue for the organisation are the main activities of a Revenue Manager. Revenue Managers work closely with sales teams, operations and different departments for business planning, expansion and cost analysis.
    • Revenue managers have to achieve their goal of maximizing chain revenue to develop the most effective rates and strategies to increase revenue.
    • Roles & Responsibilities
    • Responsible for to monitor and ensure Revenues Risk Management through Identification, development & ensuring implementation of effective revenue risk management monitoring process developments in all critical Operations processes.
    • Revenue accounting, receivables control, timely book closure & relevant schedules preparation
    • Financial Closure, Management Reporting & Review
    • Monitoring of Revenue assurance processes and periodic audits & checks to find any revenue / process deviation. And ensure implementation of actionable points.
    • Dashboards and control of activities pertaining to Revenue Assurance.
    • Manage / perform reconciliation and control checks between revenues in management accounting & financial accounting systems
    • Manage / perform adjustments in management accounting system for correct management reporting
    • Ensure monthly revenues reporting (Flash/Actuals) & other related management reporting (Cost of Risk/European Central Bank reporting/etc) to Head Office are completed within pre-set deadlines
    • Prepare monthly management reports & other related management reporting within pre-set deadlines
    • To maximize the businesses' opportunity for revenue and profits.
    • .


    ELIGIBILITY CRITERIA
    .
  • 5-7 years of experience
  • Prior accounting, management reporting experience desirable
  • Excellent PC skills; ability to learn new systems quickly
  • Advanced knowledge of MS Excel (formulas, pivot tables, charts, and graphs)
  • . .
  • Qualified CA with 1-3 years of experience in revenue assurance
  • Should be highly numerate with strong attention to detail and excellent analytical skills.
  • They require good communication to enable them to liaise with people at all levels.
  • .

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Assisting the Development Manager with all aspects of software design and coding.
    • Attending and contributing to company development meetings.
    • Learning the codebase and improving your coding skills.
    • Writing and maintaining code.
    • Working on minor bug fixes.
    • Monitoring the technical performance of internal systems.
    • Responding to requests from the development team.
    • Gathering information from consumers about program functionality.
    • Writing reports.
    • Conducting development tests.

      No. of Positions: 10


    ELIGIBILITY CRITERIA
    .
  • Bachelor’s degree in Computer Science.
  • 2-4 years of experience.
  • Knowledge of basic coding languages including .net Framework 4.0 and above,.net Core,Asp.Net,C#,WPF,WCF,Jquery and JavaScript.
  • Knowledge in MSSQL, MySQL.
  • Programming experience.
  • Knowledge of databases and operating systems.
  • Good working knowledge of email systems and Microsoft Office software.
  • Ability to learn new software and technologies quickly.
  • .2-4 years .

    LOCATION
    .Mumbai.
    JOB PROFILE

      .
    • Discussing project aims with the client and development team.
    • Designing and building web applications using Laravel.
    • Troubleshooting issues in the implementation and debug builds.
    • Working with front-end and back-end developers on projects.
    • Testing functionality for users and the backend.
    • Ensuring that integrations run smoothly.
    • Scaling projects based on client feedback.
    • Recording and reporting on work done in Laravel.
    • Maintaining PHP web-based applications.
    • Presenting work in meetings with clients and management.
    • .

      No. of Positions: 10


    ELIGIBILITY CRITERIA
    .
  • A degree in programming, computer science, or a related field.
  • Experience working with PHP, performing unit testing, and managing APIs such as REST.
  • A solid understanding of application design using Laravel.
  • Knowledge of database design and querying using SQL.
  • Proficiency in HTML and JavaScript.
  • Practical experience using the MVC architecture.
  • A portfolio of applications and programs to your name.
  • Problem-solving skills. .3-5 Years.

  • LOCATION
    .Mumbai.
    JOB PROFILE

      .
    • Development of high quality database solutions
    • Develop, implement and optimize stored procedures and functions
    • Review and interpret ongoing business report requirements
    • Research required data
    • Build appropriate and useful reporting deliverables
    • Analyse existing SQL queries for performance improvements
    • Suggest new queries
    • Develop procedures and scripts for data migration
    • Provide timely scheduled management reporting
    • Investigate exceptions with regard to asset movements

      No. of Positions: 3


    ELIGIBILITY CRITERIA
    .
  • Excellent understanding of MYSQL,MSSQL
  • BSC,BE,BTech degree in Computer Science, Engineering or a related subject
  • Excellent understanding of MYSQL Server
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills. .3+ years of experience as a SQL Developer or similar role.

  • LOCATION
    .Mumbai.
    JOB PROFILE

      .
    • All Genesys service knowledge like Massage/config/URS/OCS and etc.
    • Knowledge of MySQL and MsSQL.
    • Knowledge of IVR creation and modifications as per process requirement.
    • DN/Agent/campaign Creation & Mapping according to business requirement.
    • Change PRI and GSM call routing as per business requirement.
    • First level Troubleshooting/finding should be done, if they faced any challenge to handle the issue immediate escalated it to next level.
    • Monitoring CCPulse and templates creation and modification as per the requirement
    • Real Time Data deletion should be done as per business requirement.
    • Agent id mapping according to business requirement.
    • Installation and Configuration of Genesys application.
    • Installation and Configuration of PRI/SIP/GSM getaway.
    • Configuration Backup of PRI/SIP & GSM Gateways as per requirement.
    • Process wise Data backup and deletion activity monitoring from SQL Database as per business agreement.
    • All IVR Call Recording Backup should be done as per the requirements.
    • Flexibility to work in 24*7 shifts and extended hours.
    • Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
    • Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
    • .


    ELIGIBILITY CRITERIA
    .
  • 2-8+ years of Technical knowledge on GENESYS Dialer is mandate
  • Excellent understanding of MYSQL,MSSQL
  • BSC, BE, BTech degree in Computer Science, Engineering or a related subject
  • Excellent understanding of MsSQL/MYSQL Server
  • Critical thinker and problem-solving skills. .2-8+ years .

  • LOCATION
    .Mumbai, Gurgaon or Bangalore.
    JOB PROFILE

      .
    • Genesys dialer knowledge with min. 2yrs.+ of experience.
    • Basic knowledge of dialer monitoring and management.
    • Basis Knowledge of MsExcel, SQL and My SQL
    • Flexibility to work in 24*7 shifts and extended hours.
    • Responsible for all dialer efficiency.
    • Dialer Performance Optimization.
    • Perform Daily data uploads, downloads & importing.
    • Create & Update dialing campaigns, filter, list strategies & reports.
    • Monitor & adjust the performance of dialer systems.
    • Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management).
    • Real-time monitoring and adjustment of dialer inbound queues, agent availability, agent skill sets, and outbound dialer campaign results.
    • Work closely with the Operations/WFM to understand strategy for programs.
    • Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
    • Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
    • Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
    • Manage and maintain department key performance indicators as it pertains to Dialer Operations.
    • Analyze dialer output data to identify potential problems and issues.
    • Assist IT. With technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance. .


    ELIGIBILITY CRITERIA
    .
  • Minimum 1-4 yrs. Experience in Dialer operation (Genesis Dialer Exp. Preferred).
  • Any Graduate Degree
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player / Good time-management skills. .Minimum 1-4 yrs..

  • LOCATION
    .Mumbai, Gurgaon or Bangalore.
    JOB PROFILE

      .
    • Responsible to manage Dialer efficiency & Team.
    • Good knowledge of dialer monitoring/strategy and management.
    • Strong analytical and organizational skills.
    • Good Knowledge of MS Excel.
    • Knowledge about review desk (PPT).
    • Dialer Performance Optimization Skill.
    • Responsible for planning strategies to meet process / client requirements.
    • Responsible to Manage Dialer team and their daily work schedules, rosters & etc.
    • Working with Operation Manager on setting performance bench marks and reviewing them on a regular basis.
    • Client interaction on daily basis in terms of strategy change and production management.
    • Interacting with client and respective technical support team on the dialer related issues where and when ever issue comes and impacts the production.
    • Providing feedbacks to client regarding data on daily basis, providing client with our data to enhance our performance, Handling shift start and shift end activities.
    • Daily MIS reporting based on specified matrices to management & client.
    • Reviewing daily and weekly reports.
    • Maintaining trackers for indicators/Downtime.
    • Work closely with the Operations/WFM to understand the strategy for programs.
    • Perform continuous in depth analysis on results and provide strategic solutions to improve performance.
    • Manage and maintain department key performance indicators as it pertains to Dialer Operations.
    • Assist IT with technical support and diagnostics with call servicing technologies. Provide in-depth reporting on campaign, service, and agent performance.
    • Basis Knowledge of SQL and My SQL
    • Flexibility to work in 24*7 shifts and extended hours.
    • Good Communication and Interpersonal Skills.

      No. of Positions: 2

      .


    ELIGIBILITY CRITERIA
    .
  • Minimum 3-8 yrs. Experience in Dialer operation (Genesis Dialer Exp. Preferred).
  • Any Graduate Degree
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player / Good time-management skills. .Minimum 3-8 yrs.

  • LOCATION
    .Mumbai,Bangalore.
    JOB PROFILE

      .
    • Minimum qualification is HSC and above with a percentage of minimum 45% marks
    • Should have at least 1 year of experience in the role being offered
    • Final round of interview to be taken by the Client team
    • Develop a schedule to assess training needs regularly
    • Consult & collaborate with other trainers, managers, and leadership
    • Track and compile collected data
    • Conceptualize training materials
    • Communicate training needs + Refresher trainings based on TNI/BQM
    • Create training strategies, initiatives, and materials
    • Test and review created materials
    • Maintain a database of all the training materials
    • New Hire training
    • .


    ELIGIBILITY CRITERIA
    .HSC and above with a percentage of minimum 45% marks. .1 year of experience.

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Should have 3 months relevant inbound / customer service experience
    • Involves Data Analysis & careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
    • Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage.
    • Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement.
    • Maintain MISs and report scope of improvement.
    • Achieve minimum Gage R&R Specs.
    • Candidate should be open for Rotational Shift.
    • Ensure process improvement and adherence to maximum QA Scores.
    • Ensure that targeted SLAs are achieved
    • Manage team MISs to monitor and scale up skills and productivity.
    • Excellent oral and written communication skills.
    • Excellent client orientation
    • Excellent dispute handling skills
    • Fast learner
    • Excellent Knowledge of MS Excel
    • Excellent analytical
    • Good knowledge of the web applications and their functioning (Internet & Search Engines)
    • .


    ELIGIBILITY CRITERIA
    .. .3 months relevant inbound / customer service experience.

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Communication skills excellent.
    • Experience sales (Inside sales)
    • Candidate should have experience in end to end sales till closer.
    • Preferred cold calling sales experience.
    • Required 2 years’ experience mandate.
    • Outbound sales process
    • B2B inside sales.
    • Calling on shared data bases by client.
    • Explain the product to client and generate requirements of product.
    • Patch customer with partner manager of the Client
    • Follow up with customer for close of lead.
    • .


    ELIGIBILITY CRITERIA
    .Graduation:-Any. .2 years’ experience.

    LOCATION
    .NAVI MUMBAI.
    JOB PROFILE

      .
    • Inbound calling
    • Minimum HSC
    • Communication skills excellent.(Versant-6)
    • Fresher and experienced both can apply
    • Day shift
    • Sunday fixed off
    • Inbound calling
    • Solving the customer quires
    • Customer care executive
    • .


    ELIGIBILITY CRITERIA
    .HSC. .Fresher and experienced.

    LOCATION
    .NAVI MUMBAI.